Second Giveaway FAQ
Here are some answers to questions around our free second glass giveaway running from August 1st through the 8th.
I didn't see any second glasses in my cart, am I getting them?
Note that all pre-packed and box sets are excluded from this offer. If you purchased individual glasses didn't add the Second Quality Glass - Random Selection to your cart you won't be getting your glass. Feel free to contact firstname.lastname@example.org with questions regarding your order number.
Can I buy extra seconds?
Yes! If you purchase at least 1 regular glass you can increase the number of seconds in your cart. Each Second Quality glass is $20.00 per glass or free with the purchase of a regular first quality glass.
What is a “second-quality glass”?
Second Quality glasses are perfectly good glasses that don’t meet our rigorous quality standards. They are likely too light in weight, too heavy or have some subtle surface imperfections like bubbles or lines in them. We have a seconds sale every year and have yet to hear of a disappointed customer.
Do I get to choose my glass?
Not at this time. We have a variety of seconds that could be any mountain or any size (pint or tumbler) You’ll get what you get, which is part of the fun!
Can I return a second?
No. All second sales (or giveaway in this case) are final. You can pass it on to a friend who needs some happiness if you don’t want what you got.
For any other specific questions you can contact us at email@example.com