We want you to be completely satisfied with your North Drinkware experience. If your purchase fails to meet your expectations for any reason, we will gladly accept returns of your North Drinkware purchases up to 30 days from the time of purchase, subject to the following conditions:
- Product must be in salable condition and in its original packaging.
- A refund will only be issued to its original method of payment, inclusive of all discounts. Refunds will be issued for first quality, current stock items only. To receive credit to a credit card, the original credit card that was used for the purchase. Shipping charges are nonrefundable.
- Exchanges are not accepted.
- First quality, current stock items that are not accompanied by a valid North Drinkware proof of purchase will not be accepted.
- Defective items will be replaced with same and/ or equivalent item(s) within one year of purchase provided defect is inherent to design or production.
- Damaged product caused by improper usage and/ or product broken either accidentally or during use will not be returned or replaced. Please ensure that proper product care has been followed as outlined in the Product Care card that accompanies each order. Returns and replacements will not be issued when product damage is a result of not following our product care guidelines.
- All second quality, sale, discontinued, personalized, custom, research, special order and gift with purchase items are considered final sale and are not eligible for refunds or exchanges.
- All coasters in the line are considered final sale. No refunds/ exchanges permitted.
Other terms and conditions:

When making returns through the mail, please also note the following:
If you are sending a product back, you must contact Customer Care at info@northdrinkware.com for return authorization and shipping instructions.
Please be sure to include the return authorization number (RA#). Packages without an RA# may be refused or returned to you.
The customer is responsible for the cost of shipping returns to North Drinkware. Returns must be well packed; we recommend using the original packing material or comparable material and insuring the return.